Contact
Our Purpose & Principles
Facility
Global Headquarters
Location
Astana (Nur-Sultan), Republic of Kazakhstan
Operational Focus
Commercial, legal, finance, partnerships, media
Operating Hours
Mon–Fri 09:00–18:00 (UTC+5)
Facility
Kazakhstan Terminal Operations
Location
Aktau / Pavlodar, Republic of Kazakhstan
Operational Focus
LNG, CNG, petroleum storage, cryogenic logistics, Tamdy field
Operating Hours
Mon–Sun 24/7 operations line
Facility
Rotterdam Terminal
Location
Europoort, Rotterdam, Netherlands
Operational Focus
Crude & product storage, pipeline, blending, bunkering, shipping
Operating Hours
Mon–Sun 24/7 operations line
Facility
Houston Terminal
Location
Houston Ship Channel, Texas, USA
Operational Focus
Residual fuel, crude, blending, bunkering, US logistics
Operating Hours
Mon–Sun 24/7 operations line
Facility
Fujairah Terminal
Location
Port of Fujairah, UAE
Operational Focus
Bunkering, crude & product storage, STS, Middle East logistics
Operating Hours
Mon–Sun 24/7 operations line
Corporate & Operational Contacts
General Enquiries: info@astana-transoil.kz
Commercial / Storage: commercial@astana-transoil.kz
Bunkering: bunkers@astana-transoil.kz
Maritime & Shipping: shipping@astana-transoil.kz
Careers: careers@astana-transoil.kz
Media & Press: media@astana-transoil.kz
For operational emergencies at any terminal, a 24/7 emergency response hotline number is provided to all contracted clients upon onboarding. This line connects directly to the senior duty manager at the relevant facility.